❓ Frequently Asked Questions (FAQs)

Welcome to Pixaflo FAQs — we’ve answered the most common questions to help you shop with confidence.

🛒 Orders & Payments

Q. What payment methods do you accept?
We accept:

  • UPI (Google Pay, PhonePe, Paytm)
  • Debit/Credit Cards
  • Net Banking
  • Cash on Delivery (COD)

Q. Do you offer Cash on Delivery (COD)?
Yes, we offer COD on selected orders.

📌 Please note:

  • COD orders require confirmation via WhatsApp/SMS before dispatch
  • Unconfirmed orders may be cancelled

Q. Can I cancel my order?
Yes, you can cancel your order before it is dispatched.
Once shipped, cancellation is not possible.

🚚 Shipping & Delivery

Q. How long does delivery take?

  • Orders are delivered within 3–7 business days across India
  • Processing time: 1–2 business days

Q. How can I track my order?
Once shipped, you will receive a tracking link via SMS/Email/WhatsApp.

Q. Do you offer free shipping?
Yes, we offer free shipping on prepaid orders across India.

COD orders may include a small fee.

🔁 Returns, Refunds & Replacement

Q. What is your return policy?

  • Return request must be raised within 10 days of delivery
  • Product must be unused and in original packaging

Q. When will I get my refund?
Refunds are processed within 5–7 business days from return pickup date.

Q. Do you offer replacement?
Yes, we offer free replacement if:

  • Product is damaged
  • Wrong item delivered
  • Manufacturing defect

📌 Request must be raised within 48 hours with proof (video/photos)

🚿 FAQs

Q. Is installation included?
No, installation is not included. You can get it installed via a local plumber.

Q. Do your taps fit all wash basins?
Yes, our taps are designed with standard fittings compatible with most Indian wash basins.

Q. Can I install the tap myself?
If you have basic plumbing knowledge, yes. However, we recommend a professional plumber for best results.

Q. Does the package include all installation accessories?
Yes, required basic fittings are included. However, additional items (if needed) can be arranged locally.

Q. Are your products made in India?
Our products are carefully sourced and manufactured to meet high-quality standards suitable for Indian households.

Q. Do you offer any warranty on your products?
Yes, we offer a limited warranty against manufacturing defects. Please contact our support team for assistance.

Q. How can I be sure about product quality?
All Pixaflo products go through quality checks to ensure durability, finish, and performance before dispatch.

Q. Do you have a physical store?
Currently, Pixaflo operates online only, allowing us to offer better prices and convenience.

Q. Can I place a bulk or wholesale order?
Yes, we accept bulk orders. Please contact us on WhatsApp or email for special pricing and details.

Q. Will I receive the exact product shown in images?
Yes, you will receive the same product as shown. However, slight variations may occur due to lighting or screen differences.


Q. What should I do if I receive a damaged product?
Please contact us within 48 hours with an unboxing video/photo proof, and we will arrange a replacement.

Q. What if I entered the wrong details while placing the order?
Contact us immediately. We can update details only before dispatch.

Q. Do you call customers for order confirmation?
For COD orders, we may contact you via WhatsApp/SMS or call for confirmation before dispatch.

Q. Can I change my order after placing it?
Changes can be made before dispatch only, subject to availability.

Q. Is my personal information safe?
Yes, we value your privacy and ensure your data is secure and protected.

Q. Do you offer discounts or deals?
Yes, we occasionally run offers and discounts. Follow us or stay updated on our website.

Q. What if my order is delayed?
While we try our best to deliver on time, delays may happen due to external factors. You can always contact us for updates.

💧 Usage & Performance

Q. Is the water flow strong?
Yes, our taps are designed to provide smooth and consistent water flow.

Q. Can it be used for both hot and cold water?
Yes, our taps are compatible with both hot and cold water connections (depending on model).

Q. Does it work with low water pressure?
Yes, it performs well under normal household pressure, but very low pressure may affect flow.

🧼 Maintenance & Care

Q. How do I clean the tap?
Use a soft cloth and mild cleaner. Avoid harsh chemicals or scrubbers to maintain shine.

Q. Does it require regular maintenance?
No special maintenance is required. Basic cleaning keeps it in good condition.

📞 Support & Contact

Q. How can I contact Pixaflo?
You can reach us via:

Q. What are your support hours?
We are available from 10 AM to 5 PM (Monday to Saturday).

⚠️ Important Notes

  • Please record an unboxing video for any damage claims.
  • Returns without original packaging may not be accepted.
  • Pixaflo reserves the right to deny invalid requests.

At Pixaflo, we don’t just sell products — we help you create spaces that feel better, work smarter, and last longer.