🧾 Return & Refund Policy

At Pixaflo, we strive to ensure that every product you receive meets your expectations. However, if something isn’t right, we’re here to help.

🔁 Returns

We accept returns under the following conditions:

  • The return request must be raised within 10 days of delivery
  • The product must be unused, uninstalled, and in original packaging
  • The item must be in resalable condition with all tags, accessories, and invoice included

🚫 Non-returnable items:

  • Used or installed products
  • Damaged due to misuse or improper installation
  • Products without original packaging

💸 Refunds

Once your returned product is picked up and inspected:

  • You will be notified regarding approval/rejection
  • If approved, refund will be processed within 5–7 business days from the return pickup date

💳 Refund Method:

  • Original payment method (for prepaid orders)
  • Bank transfer or UPI (for Cash on Delivery orders)

🔄 Replacement Policy

We offer free replacement in the following cases:

  • Damaged product received
  • Manufacturing defect
  • Wrong item delivered

📌 Replacement request must be raised within 48 hours of delivery with proper unboxing video/photo proof.

🚚 Return Shipping

If the return is due to our mistake (wrong/damaged product), we will bear the shipping cost.

For other reasons, customers may need to self-ship the product.

❌ Order Cancellation

Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.

📩 How to Initiate a Return

To request a return or replacement:

Please include:

  • Order ID
  • Reason for return
  • Photos/video (if applicable)

⚠️ Important Notes

Refund/replacement requests without proof (in case of damage/wrong item) may not be accepted.
Pixaflo reserves the right to deny returns that do not meet policy conditions.

❤️ Our Commitment

We value your trust and aim to provide the best experience. If you face any issue, feel free to reach out — we’re always happy to help!